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1.
Positively outrageous service how to delight and astound your customers and win them for life T. Scott Gross by
Edition: 3rd ed.
Material type: Text Text
Publication details: New York Allworth Press 2016
Availability: Items available for loan: DIS Library (1)Call number: 658.8 Gross.

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2.
From impressed to obsessed 12 principles for turning customers and employees into lifelong fans / Jon Picoult by
Edition: 1st Ed.
Material type: Text Text
Publication details: New York McGraw Hill 2021
Availability: Items available for loan: DIS Library (1)Call number: 658.8 Picoult.

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