TY  - BOOK
AU  - Ramsey,Robert D.
TI  - How to say the right thing every time: communicating well with students, staff, parents, and the public 
SN  - 0761945016 (pbk.)
U1  - 371.102/2 
PY  - 2002///
CY  - Thousand Oaks, Calif.
PB  - Corwin Press
KW  - Communication in education
KW  - Handbooks, manuals, etc
KW  - Oral communication
KW  - Interaction analysis in education
KW  - School administrators
ER  -